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Dr Neil Thompson

Neil Thompson is a writer, trainer and consultant who has published several best-selling textbooks. He edits THE humansolutions BULLETIN, a fortnightly e-zine. For a no cost subscription go to https://www.humansolutions.org/bulletin. He also tutors the online learning community, The Avenue Professional Development Programme: https://www.apdp.org.uk.

I-Thou, not I-it Workplace Well-being

I-Thou, not I-it

This distinction comes from the work of Buber, a theologian. I-Thou refers to interactions that are premised on dignity and mutual respect. These can be enriching and humanizing for both parties. I-it interactions, by contrast, are purely instrumental, purely about getting the job done with the minimum of human connection – not necessarily rude or discourteous, but with no warmth or feeling. These interactions can be dehumanizing not only for the person on the receiving end of such an approach, but also the person who initiates this type of interaction. Some people rely on I-it interactions because they have no motivation to rise above simply getting the job done. However, even people who are committed to I-Thou interactions and the…
Dr Neil Thompson
May 28, 2020
Live to fight another day Individual Well-beingWorkplace Well-being

Live to fight another day

This is not literally about fighting. It is about recognizing when it is not appropriate to deal with a situation here and now. When there are concerns that need to be addressed or conflicts that need to be worked through, it is often helpful to be responsive to those demands at the time, rather than miss the opportunity to nip the problem in the bud. However, in some circumstances it is wiser not to react at the time – for example, situations where an immediate response may inflame the situation or encourage a defensive reaction. In such situations it can be more effective to arrange a more suitable time and place to raise your concerns or deal with the issues…
Dr Neil Thompson
May 14, 2020
Clarify boundaries Children's Well-beingWorkplace Well-being

Clarify boundaries

Often confusion arises because there is a lack of clarity about who is responsible for what. The more pressurized the situation is, the more likely this problem is to occur. This confusion can breed anxiety and that anxiety, in turn, can lead to fuzzy thinking which then contributes to confusion about boundaries. There is therefore much to be gained from being clear about where the boundaries lie. It is important to be clear about what you are personally responsible for in any given situation. But it is also important to be clear about what part you play in any shared responsibility. Are the others who share that responsibility clear about their contribution and are you all clear about how you…
Dr Neil Thompson
April 30, 2020
Choose the right communication method Workplace Well-being

Choose the right communication method

Email has proven to be a very effective communication tool, saving a great deal of time, money and effort compared with the pre-email days. However, email has also brought problems, not least the well-documented ‘flame wars’ where miscommunication upon miscommunication has produced a series of heated interchanges that would probably have never happened in face-to-face circumstances. One problem that has received far less attention is the tendency to overuse email, to use it as the tool of communication, rather than one amongst many. For example, some matters can be much better dealt with by a telephone conversation or even a face-to-face meeting. And, while email has replaced letters in many situations, there remain many circumstances where a letter is a…
Dr Neil Thompson
April 16, 2020
Say thank you

Say thank you

Saying please and thank you is a basic part of what we are taught as children. But saying thank you is more than just good manners. It is a way of showing appreciation and of cementing cooperative working relations. While it is certainly not uncommon for people to say thank you to one another in the appropriate circumstances, there are also very many occasions when it is not said and when it could have been very helpful to do so. There are also many times when it is said in a curt or routine way that does not really convey appreciation – it comes across as just a social ritual, rather than a meaningful (and effective) communication. Try two things…
Dr Neil Thompson
April 2, 2020
Don’t reply in anger Individual Well-beingWorkplace Well-being

Don’t reply in anger

Anger is a powerful emotion, and one that no one is immune to. The physiological effect it has on us can be a strong spur to action, and so the temptation to respond there and then can be an intensely felt one. However, responding there and then can be highly problematic, as the intense emotion of the situation can distort our perceptions. It can also lead to an escalation in which our anger-driven response can ‘up the stakes’ emotionally and thereby lead to a worsening of the situation rather than defuse it. In addition, it can mean that we are responding without a full understanding of the situation, and that could lead to making the situation worse. The traditional idea…
Dr Neil Thompson
March 19, 2020
Why here? Why now? Individual Well-being

Why here? Why now?

When people come to us for help or reach the last straw when it becomes clear that they cannot continue without help, it can be very helpful to ask: Why here? Why now? In other words, it pays to be clear about what has made the difference between carrying on as before and seeking change. It is often the case that the problem(s) people need help with have been around for some time, but they have not sought help before. So, why now? What has been the key factor that has made the difference. The answer to that question may tell us a great deal about the situation, how it is perceived by the person(s) concerned and therefore what it…
Dr Neil Thompson
March 5, 2020
Start your own book of the month club Individual Well-beingWorkplace Well-being

Start your own book of the month club

When I worked with students on a full-time basis, I would suggest that, once they went out into the big wide world as qualified professionals, they should make sure that they continued to learn and develop. In particular, I would urge them to continue to read about their profession and build up their knowledge base over time. I would suggest to them that they should buy a book every month when they received their salary payment, so that it became an established pattern for them. I have since met several of those ex-students who have told me that they did just that and were glad they did, as it helped them to not only keep learning, but also to retain…
Dr Neil Thompson
February 20, 2020
Make a note of important ideas Individual Well-beingWorkplace Well-being

Make a note of important ideas

I regularly run courses on which, despite having been given handouts with space for notes about each part of the course, a high proportion of the participants will not write down a single word. Perhaps they all have photographic memories or maybe they believe that learning happens by magic – they just have to hear what is being said and don’t need to remember it or apply it in any way; it will just automatically make them better at their jobs without any effort on their part. Similarly, many people have a good idea, don’t write it down and later struggle to remember what their important insight was. I don’t understand why so many people appear to be reluctant to…
Dr Neil Thompson
February 6, 2020
Question routines Individual Well-beingWorkplace Well-being

Question routines

Routines can be very helpful, as they enable us to deal with straightforward matters quickly, easily and efficiently. However, there are two potential problems with this. One is the danger of ‘routinization’, which is what happens when we overgeneralize and adopt a routine approach to non-routine situations – that is, we fail to distinguish between those situations that are simple enough to be dealt with in a routinized way and those that are not. The other danger is that routines become part of a culture and continue to be used long after the situation that first led to their development has ceased to apply. That is, they have become habits which were useful to begin with but are no longer…
Dr Neil Thompson
January 23, 2020