July 2023

Jobs that involve working with people generally have a written work component to them (report writing and record keeping, for example). This can become a routine part of the job, and so there is a danger that we write without first thinking about what we are writing, why we are writing it and who we are writing it for. The result can be very poor-quality written work, communication breakdowns and misleading records and reports that have the potential to wreak havoc. What we write may continue to be used for many years to come by other people involved in the future, so committing stuff to writing for posterity without giving it any thought is a risky business. So, the idea…