Workplace Well-being

It can feel really good to be comfortable, to be out of danger, with no significant hassles at that particular time. So, it can be very appealing to enter what is often called the ‘comfort zone’. But, ironically, there are dangers involved in getting too comfortable, in being too keen to stay in that warm and cosy place. It can stop us learning; discourage us from being imaginative and creative and thereby block innovation; and at times it can also make us complacent. So, rather than get too used to our comfort zone, perhaps we should think of it as somewhere we return to as a safe haven after we have allowed ourselves to go beyond it and be a…

Values are, of course, a key factor when it comes to working with people. Values shape our (and other people’s) thoughts, feelings and actions. However, we have to be careful not to oversimplify the situation in relation to values; we should not allow them to become fixed and rigid and dogmatically apply them across the board when perhaps a more nuanced approach is called for. For example, there can be clashed between different sets of values that can be difficult to reconcile. Critically reflective practice means that we need to have a flexible approach to our knowledge base – and much the same can be said to apply to our value base. At one unhelpful extreme we have a lack…

In many aspects of the people professions we are called upon to assess situations, weigh them up as part of making a decision as to how to deal with them. This is skilful work that can be helped by having a good working knowledge base around people (about motivation, for example). But what is not helpful is the tendency to rely on untested assumptions. At one extreme, this can amount to relying on stereotypes, crude caricatures that present a heavily distorted picture. But we can also encounter more subtle distortions, mainly based on the assumption that other people see the world the way we do. For example, something we see as simple and straightforward may be quite scary and disconcerting…

It is important not to feel under pressure to dance to someone else’s tune. For example, something seen as urgent by someone else does not necessarily mean you have to change your own priorities to accommodate it. This does not mean that we should not help people who need something doing urgently, but it does mean that the fact that something is urgent for somebody else should not be allowed to distort your own priorities. Sadly I have come across many situations where Person A has something urgent (but not especially important) that they want Person B to do and, when Person B does it, the result is that something much more important from Person B’s own to do list…

Over the years I have come across many decisions that have proven after the event to have been unwise of misguided. There is no single reason for this, but a common theme has been people making decisions without having the information they need. Often what happens is that there is pressure to make a decision quickly and this can lead people into moving forward with their plans too soon because key elements of information were not available at the time the decision was made. So, in making any decision we have to be clear about which is wiser: deciding now without that information and risking getting it wrong, or take the time to find out – thereby making a much…

My Time and Workload Management e-learning course emphasizes that too much work is too much work – that is, everyone has a limit to how much they can get done in a given timeframe. However, some people get themselves into difficulties by taking on everything that comes their way. They feel obliged to say yes to everything even if this means they may become overloaded to the point that they risk becoming stressed and possibly practising dangerously because of that. A key skill, then, is being able to successfully negotiate our workload. If we take on more than we can reasonably cope with then we are likely to achieve far less than if we had kept our workload within manageable…

‘More haste less speed’ is a well-known saying and it has more than a grain of truth to it. So many people tend to respond to pressure by rushing, and this is a dangerously counterproductive strategy. When we rush our error rate goes up significantly and our sense of control goes down significantly – and, of course, losing our sense of control is a major step in the direction of stress. What is also significant is that, when we start rushing, we start giving people the message that they are not important, that we have more pressing things to do than to listen to them and take in an interest in them. Working slightly faster than usual is one thing,…

Some people are morning people and some people are definitely not morning people. We all have our rhythms and routines that mean that we are at our best at certain times of day and far from our best at others. So, do you know when your best time of day is? If so, are you making sure that you are doing your most important work at that time of day in order to produce the best results? If not, why not try and work out when that is so that you can capitalize on it? Similarly, are you clear about when your least effective time is? If so, are you making sure that you are not making important decisions or…

The idea of the value of learning from our mistakes is well established, but unfortunately many people don’t manage to get the benefit of this. That is because they adopt a defensive approach to mistakes; they see them as things to cover up or deflect attention from. Nobody is perfect and so mistakes are inevitable, so there is little point in trying to give the impression that we never make mistakes. Some mistakes can be embarrassing, but most are not unless we are trying to come across as ‘mistake proof’. Some mistakes are quite serious, but the more serious they are, the greater the scope for learning. However, that’s not to say that even small mistakes cannot produce significant learning.…