Effective communication: Topic and comment
Communication goes awry quite regularly, which is not surprising when you think about how much of it we do in any given day. One common way in which communication breaks down is when what is said (or written) does not cover both topic and comment. The topic is what we are talking about and the comment is what we are saying about it. They can be articulated separately (‘You know that book on stress I lent you? I will need it back if that’s OK ’) or together (‘Can you please let me have back that book on stress I lent you?’). Either is fine when both topic and comment are covered, but often, there is a topic identified, but…
Dr Neil ThompsonNovember 7, 2023