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Workplace Well-being

Conflict can be constructive Individual Well-beingWorkplace Well-being

Conflict can be constructive

Conflict can range from mild disagreement to violent confrontation, and, especially in its stronger forms, can be extremely destructive. However, it would be a significant mistake not to recognize that, in the right circumstances and if handled skilfully and confidently, conflict can actually be constructive. This is because carefully controlled conflict can spur innovation, free people up from tramline thinking, generate considerable learning, provide opportunities for people who have previously been at loggerheads with one another to respect one another, allow us to see situations from new perspectives and so on. Conflict can be understood to be like fire. If it is controlled and handled carefully, it can be very productive and helpful, but if allowed to go unchecked, can…
Dr Neil Thompson
November 7, 2019
Find the right pace Individual Well-beingWorkplace Well-being

Find the right pace

When it comes to working with people and their problems get the pace right is perhaps one of the most difficult things to do, but do it we must. That is because if we are going to slowly we may miss opportunities to move forward – for example, ‘missing the boat’ when someone is in crisis and motivated to make important changes. If we move too swiftly, we may create (or exacerbate) insecurity and anxiety and thereby hamper progress in terms of whatever need we are trying to meet or problem we are trying to solve. So, how do we judge what is the best pace? There is no hard and fast rule but mainly it comes from looking closely…
Dr Neil Thompson
October 24, 2019
Silence does not equal consent Individual Well-beingWorkplace Well-being

Silence does not equal consent

This is a mistake I made many times early in my career: making a suggestion or proposal, having no one object to it and then assuming that the lack of explicit objection constituted agreement to what I had put forward. I then had the unpleasant experience of watching my plans fall apart as people did not cooperate with them or play their part in moving things forward – or even, on some occasions, actively sabotaged what I was trying to do. It only slowly became apparent to me that they were never really ‘on board’ in terms of what I had proposed but, for whatever reason, had chosen not to voice their disagreement. So, there is a very important lesson…
Dr Neil Thompson
July 25, 2019
Don’t confuse experience with learning Individual Well-beingWorkplace Well-being

Don’t confuse experience with learning

It is commonly assumed that the more experience a person has, the more learning they will have done, and thus the more they will have to offer, but it’s important to realise that this is a very unsafe assumption to make. We don’t have to go far generally to come across someone who has a lot of experience, but has learned relatively little from it. There can be people with three years’ experience in a particular field who have done an excellent job of drawing out the lessons from that learning, of really making that experience count in terms of improving their practice and developing their confidence. But, there can also be people with thirty years’ experience who have done…
Dr Neil Thompson
August 2, 2018
Living and learning Individual Well-beingWorkplace Well-being

Living and learning

Living and learning It was Friedrich Nietzsche who said that what does not kill us makes us stronger, and he was nearly right. Only nearly? Yes, because much of what does not kill us has no effect on us whatsoever – it simply passes us by. Our life experience has the potential to make us stronger, but only if we capitalise on the opportunities presented. So, a more realistic aphorism would be: what does not kill us has the potential to make us stronger if we take the trouble to learn from that experience. But much will depend on our understanding of what learning is all about, how the model of learning we adopt conceptualises it. For example, if we…
Dr Neil Thompson
November 13, 2013
Influencing organisational culture Workplace Well-being

Influencing organisational culture

‘Essentialism’ is the technical terms for the idea that each us has a fixed nature: we are who we are and there’s not a lot we can do about it. Despite ample evidence to show that this is a seriously flawed way of thinking, it remains a very common (mis)understanding of human psychology. While it would be foolish not to recognise very strong and lasting patterns of behaviour, though and emotional response in each of us, it would be equally foolish not to recognise that people can and do change. Such changes can be self-initiated – that is, as a result of an explicit decision made: ‘I will be more patient from now on’; ‘I must cut down on fatty…
Dr Neil Thompson
April 8, 2013
The challenge of leadership Workplace Well-being

The challenge of leadership

The challenge of leadership I was recently a speaker at a conference on leadership. It is a topic that has interested me for some time. I have been particularly intrigued by the idea of a leader as someone who influences an organisational culture in a positive direction. The conference chair used a phrase that made an impact on me and which I have already started using in my training on these issues: he described a leader as a thermostat not a thermometer – that is, someone who can affect the ‘temperature’ in a team, section or whole organisation, rather than someone who just reflects that temperature. Where there is a lack of leadership there will be managers and professionals (and…
Dr Neil Thompson
March 12, 2013
Learning for life Workplace Well-being

Learning for life

I have just completed a very busy period where I provided a great deal of training for a number of organisations. Reflecting on the experience what strikes me is the huge difference in attitudes to learning. At one extreme we have the semi-burnt out cynic who seems determined to let their negativity spoil the positive learning environment I have worked hard to create. Thankfully such people are in a small minority. At the other extreme are the people who become fully immersed in the process of learning. They show an enthusiasm for taking on new ideas, reviewing and/or consolidating their existing knowledge and skills and really want training to make a positive difference to practice. They embrace learning opportunities with…
Dr Neil Thompson
December 15, 2012
Asking the right questions? Workplace Well-being

Asking the right questions?

I was recently contacted by someone who wanted my advice on asking the right questions in a coaching context. He explained that he worked as a coach and regularly used certain questions to encourage his clients to think about how they can move forward with their work and their learning. He asked me whether I thought they were the 'right' questions to ask. Of course, I had to reply by saying that it all depends on the context. What will work in one set of circumstances will not necessarily work in others. I went on to explain that this is what reflective practice is about - having a 'reflective conversation with the situation'. That is, we have to think carefully…
Dr Neil Thompson
October 29, 2012
What happened to enthusiasm? Workplace Well-being

What happened to enthusiasm?

In my work as a trainer, consultant, conference speaker and author I meet a wide variety of people. Perhaps it is the state of the workplace these days, but it concerns me that I come across so many people whose enthusiasm for their work has ebbed significantly. Some people I meet are semi-burnt out if not fully so, and so it was great recently when I received a thank you email from someone who had enjoyed reading the latest issue of our newsletter (www.well-being.org.uk) and had found both the articles in it very helpful and interesting. She told me that she had conveyed her enthusiasm to her colleagues and described her display as 'doing an imitation of a two-year old'.…
Dr Neil Thompson
June 1, 2012