Individual Well-being

Physical contact is a very powerful form of communication. It can be powerfully negative – for example, touch used in a threatening or aggressive way or as an invasion of privacy – or powerfully positive as a means of conveying support, concern, affirmation and validation. Provided that we have the sensitivity to know where the boundary is between supportive and intrusive touch, we can use touch to express empathy and concern, build trust and make an important contribution to helping people who are facing considerable challenges or who would benefit from human connection at a time of difficulty. Do you know of anyone who uses touch very sensitively and effectively? Watch them closely when you can and see what you…

How to manage a range of pressures is a challenge that we all face. A very worrying (but sadly not uncommon) scenario is when we allow home and work pressures to combine to overwhelm our coping resources. An alternative strategy is that of ‘compartmentalisation’. This means training ourselves to focus on our home pressures when we are at home and our work pressures when we are at work and having a clear boundary between the two. Many people achieve this by having some sort of ritual that symbolises the end of the working day and the return to home life – for example, by getting changed. Different rituals work for different people, but they can all play an important role…

The idea that ‘grief is the price we pay for love’ is a longstanding one. When we love (a person, a thing, a job or whatever) we may make an emotional commitment or investment (‘cathexis’, to use the technical term). When we lose who or what we have invested in we feel the emptiness of the emotional void that has been created by that loss. This can affect us at different levels (physically, mentally, emotionally, socially and spiritually) and can have a hugely powerful impact on our lives. Some people make the mistake of assuming that grief applies only to death, but, of course, it can arise as a result of any significant loss. If we make the mistake of…

Some people seem to think that an apology is an admission of guilt or even of negligence and are therefore very careful not to utter the word ‘sorry’. This is very unfortunate, as saying sorry can defuse a tense situation, while not saying sorry when an apology could have helped a great deal can inflame a situation quite significantly. But often it isn’t a deliberate strategy to withhold an apology; it’s simply a matter of allowing work pressures to distract us to the extent that we lose sight of basic manners. Our own pressures stop us from seeing the situation from the other person’s point of view and thereby prevent us from taking their feelings into account. A classic example…

If you are skillful at engaging with people and winning their trust, convincing them that you are a helpful and reliable person there is a danger that they will come to rely on you more and more and bring more and more of their problems and concerns to you. This can easily lead to you being overloaded, stretching yourself too thinly and potentially getting yourself into difficulties. So, it is important to be clear about what we can help with and what we can’t – to ‘set out our stall’, as it were. If we lose sight of the boundaries of our role and become a general helper, it can be confusing all round. It can also prove stressful, as…

In conflict situations it is not uncommon for one or more parties to feel that they are being persecuted, that they are being treated unfairly. This is often due to the conflict concerned revolving around different perceptions of the situation. For example, where there are two people in conflict it is very common for each to perceive the other as being ‘difficult’ or ‘awkward’ – that is, each seeing the situation in personal, rather than interpersonal, terms. Where this occurs the result can be what is known as the ‘drama triangle’. This is where one person in the conflict (who plays the role of victim) draws in a third party to seek support (to be a rescuer) against the other…

We tend to see failure as the opposite of success. But this simplistic way of viewing failure hides some very complex issues. It is more accurate and realistic to think of failure as part of success. A one hundred per cent success rate in any significant project is relatively rare. Most of the time, success encompasses failure. Sometimes, it is failing at one thing that enables us to succeed at something else – for example, by seeing where we have been going wrong, what assumptions we have been making that need to change. Furthermore, fear of failure can be a major obstacle to innovation, to a balanced approach to risk and to learning. And, let’s be clear about it, we…