September 2024

Saying please and thank you is a basic part of what we are taught as children. But saying thank you is more than just good manners. It is a way of showing appreciation and of cementing cooperative working relations. While it is certainly not uncommon for people to say thank you to one another in the appropriate circumstances, there are also very many occasions when it is not said and when it could have been very helpful to do so. There are also many times when it is said in a curt or routine way that does not really convey appreciation – it comes across as just a social ritual, rather than a meaningful (and effective) communication. Try two things…