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Values are at the heart of best practice. This important manual offers a successful blend of theoretical understanding with very helpful practice guidance to enable readers to make sense of the complex but vitally important issues. This is an ideal resource for anyone involved in types of work where success depends on effective engagement with people. Available for purchase here or here

There are some obvious signs of aggression and potential violence, such as reddening of the face, threatening gestures and so on. However, it is important to realize that there are many other, more subtle clues that can alert us to the potential for aggression and violence. In situations where we anticipate someone may become aggressive (where we have to deny their request, for example), we need to be using our nonverbal communication skills and watching carefully for signs that tension is growing. There is often an escalation. For example, it may start with something quite minor and normally imperceptible (drumming of fingers, moving about uneasily in their seat and so on). There are things we can do to minimize the…

The Open University’s free learning site, OpenLearn has launched a new hub page to offer fresh perspectives on race, racism and ethnicity. The Race and Ethnicity Hub will host existing and new content, including articles, videos, audio recordings and courses, which draw on expertise from across the OU’s core faculty areas. With support from the OU’s academic community and Black and Minority Ethnic Network, the hub will be constantly evolving and growing with new content being added regularly. It’s hoped that it will be a ‘living’ page, which will offer insight, thought-leadership and up-to-date reactions to current affairs and the wider world. Click here to read more  

BCN promotes care issues by engaging with a wide range of influential actors at the national, regional and international level. This includes convening conferences and workshops to share learning on issues such as strengthening national care systems, improving family-based care and collecting evidence on children’s care situations. BCN also collaborates with other international and national organizations to advocate for the inclusion of children’s care and protection within international policy frameworks such as United Nations’ resolutions on children’s rights, and the Post-2015 Development Framework. Click here to read more

Employees who have suffered a miscarriage or stillbirth are more likely to quit their jobs and suffer from impaired work performance. Pregnancy loss is not just a personal issue, but a workplace issue. With recent celebrity disclosures of pregnancy loss making headlines, including Meghan, the Duchess of Sussex’s opinion piece in the New York Times announcing her miscarriage, more women are taking to social media to share similar stories of pain and disclosure. Their shared experiences underscore the reality that one in four pregnancies ends in loss. Miscarriage and stillbirth (pregnancy loss before and after 20 weeks, respectively) are remarkably common and can have pervasive impacts on work and life. Click here to read more

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