Over the years I have run very many training courses on conflict management and a common theme that has emerged right at the start has been a strong tendency for participants to bring with them the idea that conflict can be equated with hostility or even fighting (physically or otherwise). Of course, there is a significant potential link between conflict and these other issues, but it would be a big mistake to see them as one and the same. It is better to understand that hostility is not the same thing as conflict; rather, hostility is what emerges when our efforts to manage conflict have not worked out as we would have hoped. It is perfectly possible to have conflict without even the slightest hint of hostility, aggression or violence – in fact, it is quite normal for this to be the case…
Neil Thompson’s Lesson for Living – Don’t run away from conflict
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