What defines an organization’s culture?
It’s people.
Culture is shaped by the collective beliefs and behaviours of its work force. Culture is organic and lives and breathes each day. The aggregate of employees’ daily thoughts, feelings and actions creates the culture, which is tangible and can be measured.
Culture sets the standard for how employees and managers interact with each other and their customers. Peter Drucker’s famous quote, “Culture eats strategy for breakfast,” can be observed today in an organization’s financial performance.