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An organization’s most important resource is its human resource – its people. This wide-ranging practical guide puts the emphasis on the human – empowering employees to be resourceful. If you are involved in managing people, then you will find this to be an invaluable resource. Rooted in a clear theory base, but with a strong practical focus, it covers thirty different aspects of management practice. Available from https://neilthompson.info/shop/ or Amazon

The importance of valuing and even celebrating diversity is now well established, but what is often not appreciated is that the process of ‘cloning’ can stand in its way. What this refers to is the tendency to feel more comfortable with people who are ‘like us’ (‘homophilia’ is the technical term), so, if we are not careful, we can find ourselves treading the same beaten path of relating to people similar to ourselves and thereby not getting the benefits of diversity and the enrichment it brings. For example, many businesses have suffered or even perished because they recruited ‘people like us’ and thereby developed a very narrow perspective that stood in the way of creative thinking, innovation and the ability…

Workplace harassment is a serious issue that affects millions of workers worldwide. It can take many forms, including verbal abuse, physical assault, intimidation, and discrimination based on race, gender, sexual orientation, or disability. Not only does harassment create a hostile and toxic work environment, but it can also have serious psychological and physical effects on the victim. To address harassment in the workplace effectively, it is essential to understand what it is and how to manage it. This article will explore the various forms of harassment in the workplace, including sexual harassment, the legal framework around it, and best practices for preventing and managing it. Click here to read more

Our habits, preferences and idiosyncrasies make perfect sense. We each know that we have great reasons to embrace our ways and stick with them. Other people’s habits, though, show that they are simply picky, weird or too sensitive. The difference between a preference and a foible seems to be mostly where we’re standing. Click here to read more

“FYI, your patient died.” This message from another physician sat in my Epic inbox. Feelings of disappointment and sadness surfaced as I prepared to start my overnight shift in the emergency department. The death of a child simplified to an Epic chat message felt eerily impersonal and distant.  Months prior to receiving this message, I had another traumatic patient experience in the same emergency department. I will never forget the feeling of my hands on the chest of a four-year-old as I performed compressions – up, down, up, down. I remember my breath, being more tired than I expected, my patient’s curly hair so voluminous and full like the life I imagined he lived before entering the hospital. I remember the…

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Coping with a significant loss is one of the most demanding experiences each of us will ever have. Supporting people who are in the throes of grief can also be a highly challenging experience. This manual, with its exemplary blend of theory and practice provides a solid foundation of understanding alongside helpful practice guidance that will be of immense value to members of the caring professions, managers and supervisors and, indeed, anyone called upon to support people on their grief journey. Available from https://neilthompson.info/shop/ or Amazon  

A crisis is a turning point in someone’s life, a situation that will either get better or get worse. By definition, if it stays the same it is not a crisis. What can be a strong temptation when working with someone who is in crisis is to try and get things back to normal as soon as possible. While this is perfectly understandable, we have to recognize that this means that the positive potential of crisis is being missed. Crises can do a lot of harm (the situation gets worse) but they can also do a lot of good (the situation gets better) – for example, when new coping skills are learned, when longstanding obstacles to progress are removed and/or…