We’ve learned through the pandemic that listening to employees is even more important during a time of great stress than during normal times. If you think you have a great workplace, or aspire to be a great workplace, then assessing how you are doing during a challenge is going to be more insightful than when things are fine. So when is the best time to solicit employee feedback? Company leaders should ask themselves – and their leadership team – two questions:
Do you care what your employees think?
Does it matter what your employees think?
Not a textbook, a hands-on manual of practice guidance. An essential resource!