Interpersonal conflict and uncivil behaviour, such as bullying and harassment, are remarkably common in the workplace. The persistence of such serious incidents highlights that ‘workplace incivility’ is a major HR issue. Incivility at work has negative consequences for employees, teams and organisations. It negatively impacts the attitudes, behaviour and health of staff, notably leading to higher levels of anxiety and depression, reduced self-esteem and performance, and increased absenteeism and turnover. It is vital that employers are equipped to understand where such behaviour stems from and how to prevent it.
Not a textbook, a hands-on manual of practice guidance. An essential resource!