It can feel like there’s little to be grateful for these days. Many of us are stressed about our health, our finances, and our jobs and these worries can create a vicious downward spiral, impacting our physical and mental health, hurting our performance at work, and straining our relationships. When we lose sight of the positive and focus on the negative, we’re more likely treat our colleagues poorly; we might insult them, talk about them behind their backs, and ignore or exclude them.
These uncivil behaviors are a widespread and expensive problem for organizations. Unfortunately, research offers few practical solutions to reduce mistreatment in organizations and most of those that do exist are pricey, time-consuming, and have shown limited effectiveness.