Neil Thompson’s Lesson for Living – Effective communication: Topic and comment

Communication goes awry quite regularly, which is not surprising when you think about how much of it we do in any given day. One common way in which communication breaks down is when what is said (or written) does not cover both topic and comment. The topic is what we are talking about and the comment is what we are saying about it.

They can be articulated separately (‘You know that book on stress I lent you? [topic] I will need it back soon if that’s OK [comment]’) or together (‘Can you please let me have that book on stress I lent you back soon?’). Either is fine when both are covered, but often, there is a topic identified, but it is not clear what the comment is (‘You’ve got my book on stress, haven’t you?’). Is this simply a comment to check that the book is still in their possession or is it an indirect request for it to be returned? It is not clear.

Click here to read more

How to Do Social Work: A basic guide from one of social work’s leading authors

Read more