Reframing negatives as positives

Every cloud has a silver lining may well be a cliché, but that does not mean that the idea does not contain more than an element of truth. Of course, it would be an exaggeration to argue that every negative (cloud) has within it a positive (a silver lining) of some description, but it is certainly the case that negative events will often also bring some degree of positivity.

In a sense, this is a reflection of the complexity of life. ...

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Listen

On the many occasions I have run managing conflict training courses I have emphasized the importance of listening. This is for two reasons. First, listening is a very good way of defusing conflict. Paying attention to what somebody’s concerns are can help to calm a situation down and avoid any unpleasantness. Second, not being listened to is what will often lead people into conflict situations in the first place. Consider consumer complaints, for example. People will often pay for a ...

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